Airport theft complaint process is convoluted - CNEWS - Canoe.ca

Canadian Air Transport Security Authority officials acknowledge that the claims process for passengers who've been robbed at airport screening stations can seem "convoluted," government documents show.
That's because screening officers and their bosses - who work for private security firms, but wear CATSA uniforms - are not supposed to take public complaints, but sometimes do, confusing passengers, who actually must complain in writing to CATSA officials to guarantee a review and response.
So, here's what you should do if you believe an item was stolen during a security screening in Canada:
Airport theft complaint process is convoluted - CNEWS - Canoe.ca

Photo: Passengers walk into one of the Security Screening Points at the Calgary International Airport Wednesday August 25, 2010. (Jim Wells/ QMI Agency file photo)